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 Overview
This is a three-day course for Band 1(AA), Band 2 (AO) and Band 3 (EO) grades who have been in the grade for more than a year and would like to progress in their career. It will assist you in the identification of what the expectations are of administrative grades ready for management roles. It will enable you to examine the differences in responsibilities of lower grades and identify your own development areas in preparation for Management.
Course aims
To provide an opportunity for delegates to develop some of the competencies required in their current, and next grade. To provide an arena for delegates to assess their career to date, identify and practice skills they need to develop, consider their future development and career plans.
Who Should Attend?
Administrative staff or first time managers who wish to evaluate their skills and prepare for management
What you will gain
Delegates will be able to identify their specific learning goals, and what your organisation expects of administrative grades and staff of the next grade up. Understand differences in responsibilities between administrative and management roles. Learn about the importance of giving and receiving feedback.
Learning points
By the end of the course you will be able to:
- Identify your specific learning goals.
- Know what your organisation expects of administrative grades and staff of the next grade up.
- Understand differences in responsibilities between administrative and management roles.
- Appreciate the importance of giving and receiving feedback.
- Recognise the characteristics of effective teams & the contributions required from team members.
- Understand the importance of, and how to achieve, effective communication
- Understand the processes & techniques for effective problem solving & decision making
- Implement a system for managing their workload
- Appreciate a manager’s responsibilities for controlling stress
What delegates have said about this course
“I really enjoyed this and can’t wait to put it all into practice.” - PY (Communities and Local Government)
“A really relevant and inspiring course. My confident has been boosted to the next level - great!” - AC (Department for Environment, Food and Rural Affairs)
“I would strongly recommend this course to colleagues - it was very useful” - PA (Department for Transport)
“One of the most enjoyable and informative courses I have ever attended.” - HS (Communities and Local Government)
“The tutor was brilliant and made the course very interesting and stimulating.” - CI (Government Office South East)
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