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 Overview
For a more efficient and productive working life, it is vital that we are aware of how we interact with others. Effective communication is important for developing and maintaining working relationships and for influencing and motivating others. We need to work confidently and effectively with our colleagues to be successful.
Course aims
To gain insight into how interpersonal communication works and so can be made more effective. To examine, analyse and acquire the skills necessary to be an effective face to face communicator, and to prepare and deliver communication to achieve objectives.
Who should attend?
Anyone wishing to improve their communications skills whether by telephone, in meetings, face-to-face discussions and at any grade / level, administrator through to management.
What you will gain
Understand and develop the skills required to realise more effective working relationships. Leave the course with a firm knowledge of listening skills and a better personal awareness. Be confident in using interpersonal communication to explain ideas and objectives and to persuade others. Gain an understanding of the value and necessity of giving feedback in the workplace.
Course objectives
By the end of the course, delegates will be able to:
- Set clear objectives.
- Use language precisely and effectively.
- Understand and employ appropriate communication.
- Prepare and deliver communication to achieve objectives.
- Identify their personal communication styles and so communicate confidently.
What delegates have said about this course
“I have learned so much more, especially about body language. I found the course very useful” - TR (House of Commons)
“An excellent course. Expertly presented” - DW (Communities and Local Government)
“I thoroughly enjoyed this course; it was very participative” - RR (Department for Transport)
“Would definitely recommend this to others!” - BA (Government Office London)
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