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 Overview
This highly interactive two day course will equip you with the knowledge, skills and tools to confidently manage all types of business relationships whether internal or external with client, customers or stakeholders.
What you will gain
During the course there will be a practical team building game consolidating the skills covered during the workshop.
This workshop will be highly participative. All learning will be supported through exercises, games, tasks or role-play, therefore making it a memorable 2 days.
All delegates will be given supporting material in the form of a workbook.
Who should attend this course?
You should attend this course if you deal with customers or stakeholders and are required to develop and maintain strong, positive and lasting relationships with them.
Course Objectives
This course covers the following key topics: -
- Improve understanding of relationship dynamics
- Explore Networking and diplomatic relationships
- Highlight the benefits of effective personal branding
- Explore aspects of personal disclosure and self awareness
- Explore effective communication (eg. questioning, and uncovering unspoken needs ,dealing with disagreement and conflict management , verbal and physical skills)
- Explore personal resilience and the psychological aspects of influencing others to create win-win outcomes
- Highlight what it means to be effective as a leader at the strategic, operational and front-line levels
- Power & Political sensitivity
- Presentation skills( eg. the ability to speak with greater confidence and professionalism, confidently engaging and interacting with an audience and present key messages with clarity)
Further development
- Customer Service
- Negotiation and Influencing Skills
- Assertiveness and Handling Conflict
What delegates have said about this course
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