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 Overview
In dealing with people on a one-to-one basis, your effectiveness depends on your ability to achieve the results you want through negotiation. You have the power to influence people’s perceptions of you, and of any given situation. This course addresses the skills necessary to achieve the most mutually beneficial outcome whilst maintaining good relations with people at all levels.
Course aims
To develop and practice the skills necessary to conduct negotiations and influence perceptions and decisions between individuals, groups and organisations professionally and with confidence.
Who should attend this course?
If you are looking to develop your skills and self-confidence when negotiating and influencing whatever the scenario then this course is right for you.
What you will gain
Gain the confidence to apply techniques learnt on the course in negotiation and influencing. Learn to stand back from your situation and assess the best course of action. Identify customers within and beyond the Department among whom influencing is beneficial and appropriate. Learn to distinguish between negotiation and influencing and when each should be used.
Course objectives
By the end of the course, you will be able to: -
- Identify individuals and groups amongst whom influencing is beneficial and appropriate.
- Distinguish between influencing and negotiation and know when it is appropriate to use either.
- Identify perceptions and circumstances likely to lead to outcomes concurrent with their objectives.
- Pursue mutually beneficial negotiations whilst preserving working relationships.
- Approach negotiations and apply influence in a confident and persuasive manner.
Further development
- Personal Effectiveness
- Assertiveness and Handling Conflict
Pre-course work required
All delegates will be require to complete a questionnaire prior to attending.
What delegates have said about this course
“Tutor was very good and very involved. Good use of tying in everyday examples to explain potentially complex techniques.” - GM (Communities and Local Government)
“Thank you, a really useful and valuable course” - CM (Government Office South West)
“One of the most enjoyable and informative courses I have ever attended.” - HS (Cabinet Office)
“The trainer has a wonderful training manner, engaging, enthusiastic and very knowledgeable.” - LD(Department for Transport)
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